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  Top » CDS » Information Pages » Order Terms and Conditions
Order Terms and Conditions
 
 
 
 
Fast & Secure Ordering All WaterAnywhere.com orders are processed through a secure connection with an SSL Encryption Security Certificate. We are an Authorize.Net Verified Merchant. Click here to read more about our site security.

All in-stock orders placed before 3:00pm, PST on a business day will ship the same day. Orders placed after 3:00pm, or on a non-business day will ship the following business day. If there is a problem with your order that will prevent it from shipping as scheduled, we will contact you within one business day, usually within the same day. WaterAnywhere is open Monday – Friday, 8am to 5pm except national holidays.

All weights, dimensions, and volumes are approximate.

Prices are subject to change without notice. WaterAnywhere.com reserves the right to correct clerical errors.

Product and shipping prices do not include any taxes, import or broker fees. CA state tax will be calculated and applied to orders shipping within California only. Please check your local regulations for any potential import fees or taxes for international orders. WaterAnywhere.com is not responsible for any additional fees imposed by local authorities.
 
 
 
Placing Orders Review your Cart Contents to change quantity or remove items from your shopping cart. Be sure to click the Update button after making changes.

Payments

We accept Visa, Mastercard, American Express, and Discover through our secure web store.

We do not accept PayPal.

If you prefer to pay by wire transfer, please contact us. A Customer Service Representative will setup an account to accommodate your request.

If your credit card does not go through, please contact us.

Shipping

For domestic and international deliveries we offer the following shipping options -- FedEx, UPS, and USPS. For deliveries over 200 lbs. we offer a freight shipping option. For California residents we offer the option for pickup at our Will Call Warehouse.

If you prefer to use your own freight account, please contact us. A Customer Service Representative will setup an account to accommodate your request.

Freight is prepaid only.  We do not offer a Collect Account shipping option.

Review Your Order before it's Final

You can review your order total before it's final by selecting and completing the Shipping Method and Payment Method steps during the checkout process. At the Order Confirmation page you can review your order details before confirming your order. You can still go back to change your order details.

Changes to Confirmed Orders

Once an order is confirmed it cannot be modified. To order additional products, a new order can be created. If some or all of the products ordered need to be cancelled, please contact us to cancel your order. You may create a new order. Please see our cancellation policy below. We cannot combine orders and each order is processed separately.
 
 
 
Online Order Status & Order History It’s easy to check the status and history of your orders. First, sign-in to your WaterAnywhere.com account with your e-mail address and password. If you haven’t already created an account you can create an account by going to Log In then Create Account. An account is required in order to view order status and history online.

Once you sign-in, you’ll have access to the following features:
  • Check order status
  • Track a shipment
  • View previous orders
  • Print order details
  • Edit shipping or billing information
 
 
 
Track or Pick Up Orders Track Shipped Orders

For orders shipped to a physical address, you’ll receive an email notification with your carrier tracking number, when your order has been shipped.

Visit our Order Tracking page to track your order. Simply enter your order number to track your shipment.

Pickup Will Call Orders

Once your order is available for pickup we’ll call you or send an email notification with our address, map and directions to our Will Call Warehouse in Vista, CA, along with instructions for will call pickup.

Will Call Warehouse is open Monday – Friday, from 8:00AM – 4:30PM (closed on federal holidays). Online orders must be placed at least 2 hours before pickup. This is not a retail store and there is no store-front available. Will Call area is in rear of building. Please use call box at southeast entrance for access.
 
 
 
Cancellation of Orders Orders can be canceled at no cost to you if the item has not yet shipped. Please contact us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped. Please be aware it may take 1 to 2 business days for the credit to show up on your account.

If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to WaterAnywhere.com. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. We recommend that you purchase insurance from the courier so you can be reimbursed for an item if your item is lost or destroyed in transit.

For items that are canceled after they are shipped, WaterAnywhere, at its discretion, may charge a stop transit or intercept service fee, of up to $12.00 for orders that have been shipped out and are in transit. Canceled orders that have shipped must be returned unopened. Your account will not be credited until we have received the returned or canceled item.
 
 
 
Returns If you wish to return a product, please e-mail sales@wateranywhere.com or fill-out the Return Request Web Form to obtain an RGA (Return Goods Authorization) Number. The RGA must appear on the outside of all packages. Any items returned to WaterAnywhere.com without an RGA number on the outside of the box will not be processed and will be returned to the sender or discarded.

All returns must be returned freight prepaid within 7 days of receipt. WaterAnywhere.com will not be able to accept return requests after this period. Shipping charges on return shipments are the buyer's responsibility. Returned items must be shipped via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. We also recommend that you purchase insurance from the courier so you can be reimbursed for an item if your item is lost or destroyed in transit. Shipping charges will not be credited.

All returns must be new, un-used, and in their original packaging. Assembled items or kits consisting of multiple parts must be returned complete with all components present.

All returns for credit or exchange are subject to a 25% restock fee. We do not refund shipping on returned items.

Returns for custom orders are not allowed.
 
 
 
Defective Merchandise If you find WaterAnywhere.com's products to be defective within 30 days of purchase, you may return it to us at your cost. If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to WaterAnywhere.com.

Refunds for defective items must have trouble-shooting performed prior to RGA approval. Refunds are not granted without the manufacturer's approval which could take up to 15 days from the receipt of the return.
 
 
 
Copyright Notice Copyright © WaterAnywhere.com. All rights reserved.

WaterAnywhere.com® and WaterAnywhere® are registered trademarks. Information on this website may not be reprinted, reproduced, or transmitted in any form without written permission from WaterAnywhere.com.
 
 
 
Disclaimer WaterAnywhere.com makes no warranty, expressed or implied, concerning any product. WaterAnywhere.com expressly disclaims any liability for consequential damages resulting from the failure of its products to perform as specified. WaterAnywhere.com's maximum obligation under this warranty shall be limited to a refund of purchase price or replacement of product after proven defective. WaterAnywhere.com shall in no event be responsible for consequential damages of any nature or amount. WaterAnywhere.com shall not be liable for any bodily injuries or property damage directly caused by its willful, wanton, or negligent acts. Determination of suitability of product for applications contemplated by buyer shall be the sole responsibility of the buyer. Acceptance of delivery of product authenticates buyer's acceptance of warranty agreement. Buyer agrees that all claims regarding the merchandise shall be governed by and construed solely according to the laws of the State of California.
 

 

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